Survey123 Tutorial Individual Beneficiary Survey

1. SURVEY123

M. Individual Beneficiary Survey

While the Deployment Survey is key to understanding FRF’s fuel distribution reach, it provides only basic information about the recipients of our assistance. To get a more complete picture of our overall impact, FRF collects detailed information on those we serve through the FRF Individual Beneficiary Survey. For survey purposes, an “Individual Beneficiary” is defined as any individual that is not affiliated with an organization (i.e. a civilian/member of the public).

Please follow along on your device

To protect individual beneficiaries’ privacy, this survey has been designed specifically for them to fill out themselves. It includes a variety of language options and images which make it easier to understand for those who are illiterate or non-native English speakers. Though it can be challenging to do given the rapid pace of distribution, this survey should be given to every household that receives FRF fuel.

At each distribution location, at least one FRF team member (usually the EIM focal point and maybe one other person) will be designated the role(s) of assisting individual beneficiaries with completing the survey. Depending on what is most comfortable for the beneficiary, the survey can be completed by filling it out for themselves or by listening to it read aloud while the volunteer types. For ease of use, if you are handing a device over to a beneficiary, it is recommended that a tablet is used rather than a mobile phone.

Tip: Use a FRF tablet for the Individual Beneficiary Survey so that you are able to hand over the device to a member of the public and have your personal device for the Deployment Survey. This way you can easily access the Deployment Survey for First Responders & Humanitarian Organizations, Government and Critical Infrastructure and you do not have to continuously change between the two surveys on one device.

If a beneficiary does not want to complete the survey onsite at that time, they should be offered the opportunity to fill it out on their own by visiting our website and leaving us feedback on the “Take Action” section of the FRF website (www.fuelrelieffund.org):

Distribution line of individual beneficiaries

It is up to the team to decide what works best in terms of the data collection process. The survey is short and only takes a few minutes to complete if done efficiently, so it should not hold up the line. However, when there is a long distribution line, those conducting the survey will usually stand at the front of the line, alongside–but out of the way of–the team members handling the fuel. Volunteers should be close enough to the beneficiaries that they can speak at a normal volume and should briefly explain what the survey is and why we conduct it to each household. Remember to let everyone know that no personally identifying information (e.g. name, email, etc.) will EVER be shared.

Individual Beneficiary Survey Fuel Summary

If the team has used fuel meters, the total amount of fuel given to individual beneficiaries will be available immediately after fueling is finished. This information should be logged in its own Individual Beneficiary survey even though surveys were submitted for each household. To do this, open a new survey and select ‘yes’ to the top question which will allow you to put in the total amount of fuel provided (see image to the right). For this summary survey, there is no need to answer the rest of the questions (conversely, when you are completing this survey for a specific household, that first question can be ignored while the rest should be answered).

End of Distribution Line of Individual Beneficiaries

EXERCISE

Complete a Training Individual Beneficiary Survey with the following information (for the location map, choose any location) and click the checkmark at the end to submit it:

You have come across an individual beneficiary with the following demographics:

A woman in her 30s who lives in Springfield. She has 4 people in her house (including herself) with an income of $80,000. Her power and water went out because of the storm and her roof got damaged. She received 5 gallons of gasoline from us. The fuel is for her generator and will benefit 6 people. She heard about us through a friend and is extremely happy with our services and has no other feedback.

Please make note of any questions that arise while you are completing the survey to review with your team’s EIM focal point prior to deploying.